Support

Contact support

Email contact@formchime.com — we reply within 2 business days. Include the form URL (no responses needed) and a screenshot of any error.

How do I find a group ID?

LINE has no screen that shows a group ID. It only appears in webhook events (source.groupId).

1) In LINE Official Account Manager, allow the account to join group chats, and invite it to the group.

2) In LINE Developers, temporarily set the channel webhook URL to a request inspector you trust, turn "Use webhook" on, and send any message in the group.

3) Copy groupId (starts with C) from the received event, then remove the webhook URL.

Note: the inspector sees that message. If you only need to notify yourself, use your own user ID instead (Basic settings → Your user ID).

Not receiving notifications?

• Check the Channel Access Token is correct and not expired.

• Make sure the recipient has added the Official Account and hasn’t blocked it.

• Check your LINE Official Account still has monthly message quota.

• The free plan allows 50 notifications per month.

• Use “Send test” in the sidebar.

How do I cancel?

Use the manage link in the subscription email from Polar. Access continues to the end of the paid period. Can’t find the email? Contact contact@formchime.com.

How do I delete my data?

• “Clear settings” in the sidebar: deletes this form’s settings and trigger, and the pseudonymous marker you created on this form.

• “Delete all my data” in the sidebar: deletes settings for every form, your license key, language, random identifier, past months’ usage, all triggers, and your marker on the current form; only this month’s notification count (no identifying data, used for the free quota) is kept and deleted automatically next month.

• Removing the add-on or revoking access alone does not delete data — use the buttons above first. See the Privacy Policy.